Privacy policy
Last updated: 27 September 2026
At Home at 53, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, purchase products from us, contact us or otherwise interact with Home at 53.
Home at 53 operates this website and online store, which is powered by Shopify.
Personal Information We Collect
When you visit our website, place an order or contact us, we may collect personal information that you provide to us or that is collected automatically when you use our website.
This may include:
- Contact information, such as your name, email address, telephone number and billing and delivery address.
- Order and transaction information, including the products you purchase, return or exchange, your order history and details relating to your transactions.
- Payment information, which is processed securely through our payment providers. We do not normally have access to your full payment card details.
- Account information, if you choose to create an account with us.
- Communications, including information you provide when you contact us with an enquiry, question or complaint.
- Device and technical information, such as your IP address, browser type, device type and information about how you interact with our website.
- Website usage information, including pages visited, products viewed and other interactions with our website.
We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, sign up to our mailing list or otherwise provide information to us.
- Automatically when you browse or use our website, including through cookies and similar technologies.
- Through Shopify and other service providers that help us operate our website and fulfil your orders.
- From other third parties where permitted by law and where appropriate.
How We Use Your Personal Information
We use your personal information for the following purposes:
Processing and fulfilling orders
We use your information to:
- Process and fulfil your orders.
- Take and process payments.
- Arrange delivery of your purchases.
- Communicate with you about your order.
- Process returns, refunds and exchanges.
- Provide customer service and respond to enquiries.
The lawful basis for this processing is generally that it is necessary to perform our contract with you.
Operating and improving our website
We may use information about how customers use our website to maintain, develop and improve our online store, products and customer experience.
Where appropriate, this processing is based on our legitimate interests in operating and improving our business.
Marketing
If you choose to subscribe to our marketing communications, we may use your email address and other relevant information to send you information about Home at 53, including new products, seasonal collections, offers and other promotional communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@homeat53.co.uk.
Where consent is required, we will rely on your consent to send marketing communications.
You may still receive essential, non-marketing communications relating to orders you have placed with us.
Security and fraud prevention
We may use personal information to help protect our website, customers and business against fraud, unauthorised activity and other security risks.
We may also use information where necessary to comply with legal obligations or to establish, exercise or defend legal claims.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to help the website function, remember preferences, understand how visitors use our website and, where applicable, support marketing and advertising activities.
Some cookies are essential for the operation of the website, while others may require your consent.
You can manage your cookie preferences through the cookie controls provided on our website. You can also adjust your browser settings to control certain cookies.
Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate Home at 53 and provide our services.
These may include:
- Shopify, which hosts and operates our online store.
- Payment providers, to securely process payments.
- Delivery and fulfilment providers, to deliver your orders.
- IT, website and technology providers, where necessary to operate and maintain our website.
- Email and marketing providers, where we use them to send communications you have requested or consented to receive.
- Analytics and advertising providers, where applicable and in accordance with your preferences and applicable law.
- Professional advisers, regulators, law enforcement authorities or other organisations where we are legally required or permitted to do so.
We do not sell your personal information.
Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security arrangements are in place.
Shopify
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and provide our services to you.
Shopify may collect and process personal information relating to your use of our store. Shopify may also process information in accordance with its own privacy policies.
For more information about how Shopify processes personal information, please refer to Shopify's privacy policy.
International Transfers
Some of our service providers may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Fulfil and keep records of orders.
- Meet legal, accounting and tax requirements.
- Deal with customer enquiries and complaints.
- Resolve disputes.
- Prevent fraud and protect our business.
- Maintain records where we have a legitimate reason to do so.
The length of time we keep information will depend on the type of information and why we need it.
Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances and subject to applicable law, you may have rights including:
- The right to access the personal information we hold about you.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of your personal information in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to object to certain processing.
- The right to data portability in certain circumstances.
- The right to withdraw consent where we rely on your consent to process your information.
If you wish to exercise any of these rights, please contact us at:
We may need to verify your identity before dealing with certain requests.
We will respond to valid requests within the timeframe required by applicable data protection law.
Marketing Preferences
If you no longer wish to receive marketing communications from us, you can unsubscribe using the link provided in our marketing emails.
Alternatively, contact us at info@homeat53.co.uk and we will update your preferences.
Please note that opting out of marketing communications will not prevent us from sending important service messages, such as order confirmations, delivery updates or information relating to an order you have placed.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of websites that we do not operate. We recommend reviewing the privacy policy of any third-party website you visit.
Children's Privacy
Our website and services are not intended specifically for children, and we do not knowingly collect personal information from children who are not legally permitted to provide it.
If you believe that a child has provided us with personal information without appropriate consent, please contact us at info@homeat53.co.uk.
Complaints
If you have any concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information about making a complaint can be found on the ICO's website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this policy.
Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact:
Home at 53
Email: info@homeat53.co.uk
For the purposes of applicable UK data protection law, Home at 53 is responsible for the processing of your personal information.