Refund policy
Returns & Refunds
We hope you love your Home at 53 purchase. However, if you change your mind, we offer a 30-day returns policy in addition to your statutory consumer rights.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item should be returned in its original condition, unused and with any original tags or packaging where reasonably possible. Please take care when trying or inspecting your item, as we may reduce your refund if the item has been handled beyond what would reasonably be permitted in a shop.
To request a return, please contact us at:
Please include your order number and details of the item(s) you wish to return.
Once your return has been approved, we will provide you with instructions on where to send your item.
Unless the item is faulty, damaged, incorrect or not as described, the cost of returning an unwanted item is the responsibility of the customer.
We recommend using a tracked postal service when returning an item, as we cannot be responsible for returns that do not reach us.
Your statutory cancellation rights
When you purchase from us online, you have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you choose to exercise this right, you then have a further 14 days to return the goods to us.
We will refund the cost of the goods and the standard delivery charge paid for your original order. If you selected a more expensive delivery option, we are only required to refund the cost of the standard delivery service.
Your refund will be made using the original payment method within 14 days of receiving the returned goods, or earlier if you provide evidence that you have sent the goods back.
This statutory right does not apply to certain types of goods, including personalised or bespoke items and other goods where an exception applies by law.
Damaged, faulty or incorrect items
Please inspect your order as soon as you receive it and contact us at info@homeat53.co.uk as soon as possible if:
- your item arrives damaged
- your item is faulty
- you have received the wrong item
- your item is not as described
Please provide your order number and, where possible, photographs of the issue so that we can assess it and arrange an appropriate solution.
Your statutory rights are not affected by our returns policy.
Non-returnable items
Certain products may not be eligible for return where an applicable legal exception applies. This may include:
- personalised or bespoke products
- products made specifically to your requirements
- sealed goods which are not suitable for return for health or hygiene reasons once unsealed
If you're unsure whether an item can be returned, please contact us before sending it back.
Sale items
Sale items can be returned in accordance with our returns policy and your statutory consumer rights.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, colour or size, please return your original purchase in accordance with our returns policy and place a new order.
Refunds
Once we receive your return, we will inspect the item and confirm whether your refund has been approved.
Approved refunds will be made to your original payment method within 14 days, in accordance with your statutory rights.
Please allow additional time for your bank or payment provider to process the refund and return the funds to your account.
If you have not received your refund after the relevant processing period, please contact us at: